If the customer did not satisfied the product after receiving it within 30 days, he can contact the customer service on the website and require for the exchange. We will give the response after verify the order and shipping information.
We guarantee total customer satisfaction with the items that you purchase at storeshangmall.com. If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received from storeshangmall.com – unused, unwashed and accompanied by original packaging including tags.
You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months. Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.
You will be refunded for the merchandise total, plus applicable sales tax paid. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges are not refundable unless you receive a defective or wrong item. Please use "standard ground" delivery when returning items. Reimbursement will only be made at this rate.
Select the Order you wish to return.
Select a reason for your return following a brief description (if provided) and Continue.
Review your return Information and if all is correct, click Continue.
Click the "Print labels" button to print your return labels. Each label will print on a separate page.
Place the "Return Merchandise Authorization" in the package with your return.
Secure the return address label to the outside of the box (clear tape is usually best)
Ship the parcel to our returns center. We recommend that you use a service provider that provides both insurance and tracking.
Refunds will be remitted in the same form as the original purchase when possible. Please note that gift orders will be refunded to the original purchaser.
NOTE:After received the payment within 3-10days, consumer will also receive the product or service correspondingly.

REFUND POLICY 

If you feel the product that you've purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

§ If the product you've purchased is completely non-functional.

§ If you did not receive your product within 90 business days (South America) after the date that your order has been placed.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Thank you!